Synergy Positive Ltd - Privacy Policy

This privacy policy provides you with details of how we collect and
process your personal data through your use of our site

Synergy Positive Ltd is the data controller and we are responsible
for your personal data (referred to as “we”, “us” or “our” in this privacy

Contact Details
Synergy Positive Ltd
8 Worcester Road, Norwich, Norfolk, NR50UJ

Telephone number: 01603 963974

It is very important that the information we hold about you is
accurate and up to date. Please let us know if at any time your personal
information changes by emailing us at


Personal data means any information capable of identifying an
individual. It does not include anonymised data.

We may process the following categories of personal data about you:

Communication Data. This includes
any communication that you send to us whether that be through the contact form via
Calendly on our website, through email, text, social media messaging, social
media posting or any other communication that you send us. We process this data
for the purposes of communicating with you, for record keeping and for the
establishment, pursuance or defence of legal claims.

Relationship and Network Building Data. Where you are connected with us on social
profiles such as Linkedin, we will process data such as your name, email
address, company and other contact details provided, in order to build our
relationships with you in the spirit of networking to benefit both parties in
the relationship.

Customer Data. This includes
data relating to any purchases of goods and/or services such as your name,
title, billing address, delivery address email address, phone number, contact
details, purchase details and your card details. We process this data to supply
the goods and/or services you have purchased and to keep records of such

User Data. This includes
data about how you use our website and any online services together with any
data that you post for publication on our website or through other online
services. We process this data to operate our website and ensure relevant
content is provided to you, to ensure the security of our website, to maintain
back- ups of our website and/or databases and to enable publication and
administration of our website, other online services and business.

Technical Data. This includes
data about your use of our website and online services such as your IP address,
your login data, details about your browser, length of visit to pages on our
website, page views and navigation paths, details about the number of times you
use our website, time zone settings and other technology on the devices you use
to access our website.

Marketing Data. This includes
data about your preferences in receiving marketing from us and your
communication preferences. We process this data to enable us to deliver
relevant website content and advertisements to you and measure or understand
the effectiveness of this advertising.

We may use Customer Data, User Data, Technical Data and Marketing
Data to deliver relevant website content and advertisements to you (including
Facebook adverts or other display advertisements) and to measure or understand
the effectiveness of the advertising we serve you.

Sensitive Data: We do not need to collect sensitive data about you.
However, if, in the course of our communications, coaching and training, it is
disclosed by you, we may record that data. We will, however, NOT REQUIRE you to
disclose any sensitive information.

We will require your explicit consent for processing sensitive
data, so when you disclose sensitive data we will send you a further
communication asking for you to confirm your consent to this processing.

Where we are required to collect personal data by law, or under the
terms of the contract between us and you do not provide us with that data when
requested, we may not be able to perform the contract (for example, to deliver
goods or services to you). If you don’t provide us with the requested data, we
may have to cancel a product or service you have ordered but if we do, we will
notify you at the time.

We will only use your personal data for a purpose it was collected
for or a reasonably compatible purpose if necessary. For more information on
this please email us at


We may collect data about you by you providing the data directly to
us (for example by filling in forms on our site or by sending us emails). We
may automatically collect certain data from you as you use our website by using
cookies and similar technologies.

We may receive data from third parties such as analytics providers
such as Google based outside the EU, advertising networks such as Facebook
based outside the EU, such as search information providers such as Google based outside the EU,
providers of technical, payment and delivery services, such as data brokers or

Where we are connected through networking platforms such as
LinkedIn or by networking face to face, we may collect contact data that is
provided to us by those platforms or from business cards.

Our lawful ground of processing your personal data to send you
marketing communications is either your consent or our legitimate interests
(namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may
send you marketing communications from us if (i) you made a purchase or asked
for information from us about our goods or services or (ii) you agreed to
receive marketing communications and in each case you have not opted out of
receiving such communications since. Under these regulations, if you are a
limited company, we may send you marketing emails without your consent.
However, you can still opt out of receiving marketing emails from us at any

You can ask us or third parties to stop sending you marketing
messages by emailing us at or at any

If you opt out of receiving marketing communications this opt-out
does not apply to personal data provided as a result of other transactions,
such as purchases, warranty registrations etc.

We may have to share your personal data with the parties set out

Service providers who provide IT and system administration
services, including cloud-based services.

Professional advisers including lawyers, bankers, auditors and

Government bodies that require us to report processing activities.

Third parties to whom we sell, transfer, or merge parts of our
business or our assets.

We require all third parties to whom we transfer your data to
respect the security of your personal data and to treat it in accordance with
the law. We only allow such third parties to process your personal data for
specified purposes and in accordance with our instructions.

We are subject to the provisions of the General Data Protection
Regulations that protect your personal data. Where we transfer your data to
third parties outside of the EEA, we will ensure that certain safeguards are in
place to ensure a similar degree of security for your personal data. As such:

We may transfer your personal data to countries that the European
Commission have approved as providing an adequate level of protection for
personal data by; or

If we use US-based providers that are part of EU-US Privacy Shield,
we may transfer data to them, as they have equivalent safeguards in place; or

Where we use certain service providers who are established outside
of the EEA, we may use specific contracts or codes of conduct or certification
mechanisms approved by the European Commission which give personal data the
same protection it has in Europe.

If none of the above safeguards is available, we may request your
explicit consent to the specific transfer. You will have the right to withdraw
this consent at any time.


We have put in place security measures to prevent your personal
data from being accidentally lost, used, altered, disclosed, or accessed
without authorisation. We also allow access to your personal data only to those
employees and partners who have a business need to know such data. They will
only process your personal data on our instructions and they must keep it

We have procedures in place to deal with any suspected personal
data breach and will notify you and any applicable regulator of a breach if we
are legally required to.


We will only retain your personal data for as long as necessary to
fulfil the purposes we collected it for, including for the purposes of
satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look
at its amount, nature and sensitivity, potential risk of harm from unauthorised
use or disclosure, the processing purposes, if these can be achieved by other
means and legal requirements.

For tax purposes the law requires us to keep basic information
about our customers (including Contact, Identity, Financial and Transaction
Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research
or statistical purposes in which case we may use this information indefinitely
without further notice to you.

Under data protection laws you have rights in relation to your
personal data that include the right to request access, correction, erasure,
restriction, transfer, to object to processing, to portability of data and
(where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at: you wish to exercise any of the rights set out above, please
email us at

You will not have to pay a fee to access your personal data (or to
exercise any of the other rights). However, we may charge a reasonable fee if
your request is clearly unfounded, repetitive or excessive or refuse to comply
with your request in these circumstances.

We may need to request specific information from you to help us
confirm your identity and ensure your right to access your personal data (or to
exercise any of your other rights). This is a security measure to ensure that
personal data is not disclosed to any person who has no right to receive it. We
may also contact you to ask you for further information in relation to your
request to speed up our response.

We try to respond to all legitimate requests within one month.
Occasionally it may take us longer than a month if your request is particularly
complex or you have made a number of requests. In this case, we will notify

If you are not happy with any aspect of how we collect and use your
data, you have the right to complain to the Information Commissioner’s Office
(ICO), the UK supervisory authority for data protection issues


This website may include links to third-party websites, plug-ins
and applications. Clicking on those links or enabling those connections may
allow third parties to collect or share data about you. We do not control these
third-party websites and are not responsible for their privacy statements. When
you leave our website, we encourage you to read the privacy notice of every
website you visit.


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